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How do I book online?
You need a vaild credit card to book online - we accept Visa, Visa
Delta and Mastercard. Your credit card will be charged for a 10% deposit
(downpayment) and a booking fee (US$2.00). Once you have selected
your destination, preferred hostel, number of people and number of
nights you will be prompted for your credit card details to confirm
your booking. You will receive an on-screen confirmation of your reservation
which you should print and bring to the hostel. The balance due when
you arrive at the hostel will be clearly displayed on your booking
confirmation.
How many people can I book
for?
You can make a reservation for up to 10 people online. If you have
an enquiry for 10 or more people please fill in the group request
form on the hostels microsite. We will do our best to reply to your
group enquiry within 48 hours.
What happens with the 10%
deposit?
When you book on AsiaHostels.com, through our online credit card processing
company, we take a 10% deposit (downpayment) for your reservation
plus a US$2.00 booking fee. This amount will not be refunded to you
on arrival at the hostel. The balance of 90% of your accommodation
cost as shown on your booking confirmation is due on arrival at the
hostel.
What credit cards can I book
with?
We accept Visa, Visa Delta and Mastercard.
If I don’t have a credit
card can I still book?
No. You can only book using a credit card on AsiaHostels.com.
Does the name on the credit
card have to be the same as the name on the reservation?
If you don’t have a credit card but know someone who will let you
book using their card that’s ok. The name on the credit card can be
different to the name on the reservation. Please remember though,
in the event of a no-show the hostel will charge the credit card used
for the total of the first night's accommodation.
Is it safe to use my credit
card online?
AsiaHostels.com is secured by Verisign, the world leader in Internet
security. All information is encrypted online and transferred securely
direct to the hostel. For further security information please read
our security
section
If I am getting a credit
card error while I am booking or waiting for my confirmation, what
can I do?
AsiaHostels.com credit card bookings are secure and processed through
WorldPay. There may be some reasons why your credit card transaction
will not go through. Please check the following and try your transaction
again:
• There may be insufficient funds to cover the transaction being booked.
• You may not have filled out all the information fields requested.
Please check that this is not the reason and try to complete your
transaction again.
Can I book over the telephone
or by email?
No, we can only process online reservations through the AsiaHostels.com
website.
Do I need to be a member
to use your site or stay at one of your hostels?
No, you do not need to be a member of any youth hostel organisation
to stay at any of the hostels listed on AsiaHostels.com. You also
do not need to be a member to use the AsiaHostels.com site.
Do I need to book in advance?
We always recommend that you book as far in advance as possible in
order to ensure you get a bed at your preferred hostel in your chosen
destination. Many hostels are booked up well in advance during high
season, weekends, holiday periods or during special events.
Can you check availability
for me?
No. You can check realtime availability for each property listed on
the AsiaHostels.com website. Simply choose your country and city,
enter your chosen dates and you will receive a detailed breakdown
of availability.
Can you give me directions
and contact details of a hostel before I book?
We do not provide contact information for hostels before you book
them. You will receive complete directions and contact information
on your booking confirmation.
Can you send me a brochure?
Each hostel has a one page microsite showing their facilities and
photographs - this is the equivalent of their brochure page. AsiaHostels.com
do not print any hostel brochures.
Are there age restrictions
on staying in hostels?
Most hostels do not have any age restrictions for guests. Hostels
that do restrict guests with a minimum or maximum age limit should
have this clearly displayed on their microsites.
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