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I have not received my confirmation,
what can I do?
Once you click the “Confirm” button it should only take up to 1 minute
to receive confirmation of your booking on screen. Do not click the
confirm button more than once or you will be charged more than once.
We also send you a confirmation e-mail with your booking details if
you have given us a valid e-mail address. Please note that due to
the nature of the internet and individual e-mail servers that sometimes
confirmation e-mails will not be received.
How do I cancel a booking?
If you wish to cancel your booking you must contact the hostel directly
using the contact details on your booking confirmation, please remember
to quote your booking reference in any correspondence with the hostel.
In the event of a cancellation the booking fee and deposit are non-refundable.
You must give at least 24 hours cancellation notice to the hostel
to avoid a no-show charge. The no-show charge is the total of the
first night's accommodation cost and will be charged to your credit
card if you do not notify the hostel in time.
How do I amend my reservation?
You should contact the hostel directly to request an amendment to
your reservation. Contact details are clearly noted on your confirmation
e-mail, please quote your booking reference number in any correspondence
with the hostel. Acceptance of any amendments is at the discretion
of the hostel concerned. If an amendment of your reservation is not
possible your deposit and booking fee are non-refundable.
What happens if I don’t show
up and I haven’t contacted the hostel?
In the event of a no show the hostel will charge your card for the
first night's stay and cancel any remaining nights booked. The deposit
and booking fee are non refundable.
What should I do once I see
that my booking has been confirmed?
Once your booking has been confirmed you are taken to a confirmation
page which contains a link to your full booking details. Please click
into view your full booking details from this page and make sure that
you print your booking confirmation or take note of the booking reference
number as the hostel will need this to check you in.
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